30-Day Easy Returns
At TH&M, we want you to love your purchase. If for any reason you’re not completely satisfied, we offer a simple and straightforward return process.
Return Policy Overview
- Return Window: You have 30 days from the date you receive your order to request a return.
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Condition: Items must be unused, in original condition, and returned in their original packaging.
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Easy Returns: Our support team is here to guide you through the return process.
Return Costs
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Defective or Incorrect Items:
There is 100% no cost to the customer if the item is defective, damaged during shipping, or if the wrong item was sent.
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Customer Remorse (Change of Mind):
If you ordered the wrong item, the item doesn’t fit, want a different size, or you no longer want it, the customer is responsible for return shipping costs. Shipping fees are non-refundable.
How to Return an Item
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Contact Us: Email our support team at thmclothingshop@gmail.com with your order number and reason for the return.
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Pack Your Item: Securely repack the item in its original box, including all tags, accessories, and documents.
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Send It Back: Follow the return instructions provided in your return authorization email and drop off the package with the designated carrier.
Refund Process
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Inspection: Once your return is received, we’ll inspect the item to ensure it meets our return requirements.
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Refund: Approved refunds will be issued within 7 business days to the original payment method. Processing time may vary depending on your bank or payment provider.
Exchanges
Need a different size, color, or product? No problem. Contact us and we’ll help you process an exchange as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. These items will be clearly labeled as non-returnable on the product page.
Need Help?
For additional details, please visit our FAQ page or reach out to our customer support team via email.
Contact Information
Store Name: TH&M
Address: 78 Gateway Blvd, Hillsborough, NJ 08844, United States
Email: thmclothingshop@gmail.com
Phone: +1 (908) 306-9244
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all emails within 1–2 business days.
