Frequently Asked Questions (FAQ)

Welcome to the TH&M FAQ page.
We’re here to make your shopping experience smooth and stress-free. If you don’t find the answer you’re looking for, feel free to reach out — we’re happy to help.

1. How long will it take to receive my order?

Our estimated delivery timeline is as follows:

• Handling Time: 1–2 business days
• Transit Time: 6–8 business days
• Estimated Delivery Time: 7–10 business days

For full details, please visit our Shipping Policy page.

2. Do you offer free shipping?

Yes. All orders within the United States ship free, with no minimum purchase required.
See our Shipping Policy for more information.

3. Where is TH&M located?

TH&M is a U.S.-based brand operating online. Our business address is:

78 Gateway Blvd, Hillsborough, NJ 08844, USA

4. What if I receive a defective or damaged product?

If your item arrives defective or damaged, we’ll replace it at no cost to you. Please contact us within 30 days of receiving your order.
See our Return Policy for full details.

5. Can I cancel my order after placing it?

Yes. We offer a 24-hour cancellation window after an order is placed. Please contact us as soon as possible to request a cancellation.

6. What is your return policy?

We offer a simple and straightforward return process.
Full details can be found on our Return Policy page.

7. When will I receive my refund?

Once your returned item is received and inspected, refunds are typically processed within 7 business days to the original payment method. Processing times may vary by bank or payment provider.
See our Return Policy for more information.

8. Do you offer warranties or guarantees?

Yes. All purchases are backed by a 30-day satisfaction guarantee.
For eligibility and conditions, please refer to our Return Policy.

9. How can I contact customer support?

You can reach us anytime via email:

📧 thmclothingshop@gmail.com

Or through our Contact Us page.

10. Do you ship internationally?

At this time, we only ship within the United States.

11. Do you have a physical store location?

No. TH&M operates exclusively online, allowing us to offer competitive pricing and a streamlined shopping experience.

12. Do you accept bulk or wholesale orders?

Yes. We accept bulk orders for businesses or organizations. Please contact our support team for details.

13. How do exchanges work?

Exchange eligibility and instructions are outlined in our Return Policy.

14. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also track your order on our Track Order page.

Contact Information

Store Name: TH&M
Address: 78 Gateway Blvd, Hillsborough, NJ 08844, USA
Email: thmclothingshop@gmail.com
Phone: +1 (908) 306-9244
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 1–2 business days.